Spa Director, Georgia

OVERVIEW

Our client is seeking a Spa Director. The spa is located in a tranquil, North Georgia countryside, and serves as a serene and welcoming sanctuary, harmonizing innovative spa treatments, unique scent journeys, both indoor and outdoor fitness classes, and mindful dining to achieve complete wellness. The Spa Director will be responsible for providing guidance and leadership and ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.

RESPONSIBILITIES

• Implement and manage spa’s daily quality process including goal communication, associate improvement, and compliance with company’ standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants.
• Maintain accurate and up to date records regarding required licensing of spa staff.
• Communicate both verbally and in writing to provide clear direction to staff.
• Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Supervise the budgeting, forecasting, cost and inventory controls.
• Prepare Forecast expenses and actual results for the spa revenue and expenses.
• Provide expertise with regard to the spa’s core business vis-à-vis company meetings and activities.
• Be available and able to assist in all aspects of operations as needed based on business needs.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma required, college degree preferred.
• Hotel experience preferred.
• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.
• Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a climate-controlled environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the associate is regularly required to use hands and fingers to handle or feel items. They are also required to talk or hear. . The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to walk long distances. The associate is occasionally required to lift up to 10 pounds; up to 25 pounds; up to 50 pounds and may be required to carry the weight for short distances. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Our client is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment – you!

The Company offers competitive Medical, Dental and Vision insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, they also provide a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through their Hotel Room Discount programs.

Job Type: Full-time

Salary: Up to $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Supplemental pay types:

Experience:

• spa management: 3 years (Required)

If you are interested in this opportunity and want to learn more, please reach out to Holleigh-Alexander-Ramsey, JLR Associates, via email at holleigh@jlrassoc.com; phone at 856-412-8750, or complete the candidate form below to submit your resume for consideration.